hope counseling waukesha

Frequently Asked Questions

  1. If I want you to be my therapist, what do I do next?
    Fill out the contact form on this website, call me at 262-271-3255, or email me at erinhardy@ hopecounselingcenter-llc.com We will discuss your therapy needs and schedule your first appointment. I will email you forms to complete and bring with you to your first visit.
  2. Why don't you accept my insurance?
    There may be several reasons that Hope Counseling Center does not accept your particular insurance plan. However, you can still be seen here. I believe in making my best effort to make therapy affordable for everyone. Talk to me about my reduced fees. *See below
  3. You said you don't accept all insurances. What insurances do you accept?
    I am taking more insurances at this time. I am accepting United Healthcare, Children's Community Health Plan, and Medicaid. (With Medicaid, you may have also heard the terms Title 19, Forward Health, Badgercare, Badgercare Plus, or Wisconsin State Insurance. You may have an HMO with your plan. Please call me to find out if I accept it.) I will be accepting Humana TRICARE effective January 1st, 2018. Soon, I will be taking Humana. The list will be growing and may not be immediately updated on the website, so please call.
  4. What forms of payment do you accept?
    I accept all major forms of payment: cash, checks, credit cards, debit cards, FSA (Flexible Spending Account), and HSA (Health Savings Account) cards.
  5. What about medication?
    As a Licensed Clinical Social Worker, I'm not able to prescribe medication. It's important to know not every condition can be treated with medication, and some medications take a period of time and dose adjusting before the benefit can be noticed. If you might be interested in medication along with attending therapy, there are psychiatrists in the community that I can refer you to.
  6. How long does each session last?
    Our first session, the assessment, is typically 60 minutes. However, I tell all clients to allow for 90 minutes. This gives us extra time if needed. Sessions after that are 45-60 minutes long. Group therapy sessions are 90 minutes long.
  7. What if I'm not sure I need or want therapy?
    If you're not sure, I welcome you to contact me, and we will schedule a free 20 minute consultation. The consultation can be at the office or over the phone. This can be very helpful for the reluctant child or teen, too. Some people find that writing down their questions about therapy prior to our consultation is helpful.
  8. When my child is in therapy, what is my role?
    For children under 14, it is my expectation that an adult caregiver (parent, guardian, foster parent) is actively involved in their treatment. I will ask that you take part in most sessions usually for 10-15 minutes. For change to happen, it is important that you be able to take skills learned in session and practice/reinforce them with your child at home.
  9. What if my child is older than 14? What is my role then?
    I still find it very helpful to have caregiver involvement and value updates. Understandably, your teen may be wary. You can reassure him/her, as will I, that I can't share what they tell me. (Exceptions to this would be in cases of abuse, neglect, or if there was concern your teen is in danger of harming themselves or someone else.) Family sessions may be recommended as part of treatment.
  10. What are your office hours?
    Generally my hours are as follows: Mondays and Tuesdays 10am-5pm Wednesdays 11am-5pm Thursdays 11am-7pm Every other Saturday 8am-noon Hours may be adjusted to meet client needs.
*Self-Pay

If I don't accept your insurance, you may elect to self-pay. 
 
You can still use your HSA or FSA because psychotherapy is a medical service.
 
Therapy expenses can often be used as tax deductible medical expenses. Please discuss this with an accountant. You will be provided with a receipt each visit. You can also request an invoice which will list all of your sessions and payments made. 
 
Remember, my goal is to make therapy accessible and affordable for everyone if possible. 
 
**More About Accepting Medicaid
 
I accept Medicaid because it is in line with Hope Counseling Center's mission to serve those in Waukesha County and the surrounding communities. Medicaid and similar programs are intended for individuals and families that have lower incomes, disabilities, and for some older adults. Offering reduced rates and accepting Medicaid are my way of giving back. Therapy resources are quite limited for individuals and families with this insurance. The reality is there is a need for psychotherapists in our community and surrounding counties who will take Medicaid. There are counseling centers that limit the number of Medicaid clients they will work with or they simply do not accept or ever intend to accept these plans. Remember, the values of Hope Counseling Center, LLC are quality, compassion, and integrity. Therapy should be available and affordable to everyone.
 
If you are interested in finding out more about Medicaid programs, please contact your local health and human services agency or look online at https://access.wisconsin.gov 
 
Please note, I am in no way involved in determining eligibility or enrolling individuals in these programs.