hope counseling waukesha

Frequently Asked Questions

  1. If I want you to be my therapist, what do I do next?
    Fill out the contact form on this website, call me at 262-271-3255, or email me at erinhardy@ hopecounselingcenter-llc.com We will discuss your therapy needs and schedule your first appointment. I will email you forms to complete and bring with you to your first visit.
  2. Why don't you accept my insurance?
    There are several reasons that Hope Counseling Center may not accept your particular insurance plan. *Please see below. I believe in making my best effort to make therapy affordable for everyone. Talk to me about my reduced fees.
  3. You said you don't accept the majority of insurances. Do you take any insurance?
    Yes, I accept Medicaid. You may have also heard the terms Title 19, Forward Health, Badgercare, Badgercare Plus, or Wisconsin State Insurance. You may have an HMO with your plan. Please call me to find out if I accept it. **See below as to my philosophy on taking these insurance plans
  4. What forms of payment do you accept?
    I accept all major forms of payment: cash, checks, credit cards, debit cards, FSA (Flexible Spending Account), and HSA (Health Savings Account) cards.
  5. What about medication?
    As a Licensed Clinical Social Worker, I'm not able to prescribe medication. It's important to know not every condition can be treated with medication, and some medications take a period of time and dose adjusting before the benefit can be noticed. If you might be interested in medication along with attending therapy, there are psychiatrists in the community that I can refer you to.
  6. How long does each session last?
    Our first session, the assessment, is typically 60 minutes. However, I tell all clients to allow for 90 minutes. This gives us extra time if needed. Sessions after that are 45-60 minutes long. Group therapy sessions are 90 minutes long.
  7. What if I'm not sure I need or want therapy?
    If you're not sure, I welcome you to contact me, and we will schedule a free 20 minute consultation. The consultation can be at the office or over the phone. This can be very helpful for the reluctant child or teen, too. Some people find that writing down their questions about therapy prior to our consultation is helpful.
  8. When my child is in therapy, what is my role?
    For children under 14, it is my expectation that an adult caregiver (parent, guardian, foster parent) is actively involved in their treatment. I will ask that you take part in most sessions usually for 10-15 minutes. For change to happen, it is important that you be able to take skills learned in session and practice/reinforce them with your child at home.
  9. What if my child is older than 14? What is my role then?
    I still find it very helpful to have caregiver involvement and value updates. Understandably, your teen may be wary. You can reassure him/her, as will I, that I can't share what they tell me. (Exceptions to this would be in cases of abuse, neglect, or if there was concern your teen is in danger of harming themselves or someone else.) Family sessions may be recommended as part of treatment.
  10. What are your office hours?
    Generally my hours are as follows: Mondays and Tuesdays 10am-5pm Wednesdays 11am-5pm Thursdays 11am-7pm Every other Saturday 8am-noon Hours may be adjusted to meet client needs.
hope counseling wisconsin
* The Benefits of Self-Pay
It is not uncommon to find therapists in private practice who are steering away from accepting some commercial health insurance plans. This decision can actually be beneficial to you and the therapist.
 
Today, with some insurance plans, there are high deductibles and large copayments. Individuals and families can go an entire year without ever meeting their deductible. Insurance coverage with no deductible and no copayment for medical care are rare now. People are often deciding that self-pay, or paying out-of-pocket, is better for their budget.
 
You are not limited to a set number of sessions when you pay out-of-pocket. We will base the number of visits on your needs, not how many sessions your insurance company will allow.
 
Working with your insurance company could be time consuming. For example, if your insurance doesn't pay for a session, the therapist must take the time to call the insurance company to find out why. This is frequently a long process of alternating between being transferred to various customer service reps and being on hold. With this piece eliminated, there is more time to dedicate to clients.
 
It can take several weeks to months before insurance companies reimburse therapists. Where you may get paid every week or every two weeks, therapists must wait to get payment from insurance companies for the services they provide. Therapists in private practice do not get paid a salary; therefore, it is a smart business decision.
 
You can still use your HSA or FSA because psychotherapy is a medical service.
 
You will never need to be called and given the bad news that your insurance didn't cover sessions when you pay the bill yourself. This, along with requiring payments are made on the day of your visits means there is no unfinished financial business between us. Therapists don't like to remind you of money owed any more than you like to hear it.
 
Therapy expenses can often be used as tax deductible medical expenses. Please discuss this with an accountant. You will be provided with a receipt each visit. You can also request an invoice which will list all of your sessions and payments made. 
 
Remember, my goal is to make therapy accessible and affordable for everyoneif possible. 
 
**More About Accepting Medicaid
 
I accept Medicaid because it is in line with Hope Counseling Center's mission to serve those in Waukesha County and the surrounding communities. Medicaid and similar programs are intended for individuals and families that have lower incomes, disabilities, and for some older adults. Offering reduced rates and accepting Medicaid are my way of giving back. Therapy resources are quite limited for individuals and families with this insurance. The reality is there is a need for psychotherapists in our community and surrounding counties who will take Medicaid. There are counseling centers that limit the number of Medicaid clients they will work with or they simply do not accept or ever intend to accept these plans. Remember, the values of Hope Counseling Center, LLC are quality, compassion, and integrity. Therapy should be available and affordable to everyone.
 
If you are interested in finding out more about Medicaid programs, please contact your local health and human services agency or look online at https://access.wisconsin.gov 
 
Please note, I am in no way involved in determining eligibility or enrolling individuals in these programs.